Thông báo việc làm
- Kuala Lumpur
Ngày cập nhật: 30/09/2024
Hạn nộp: 31/10/2024
Thông tin chi tiết
25 Tr - 28 Tr VND
Không Áp Dụng Làm Việc Từ Nhà
Không yêu cầu kinh nghiệm
Nhân viên chính thức
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
**Responsibilities**
Understand customer enquiries and respond via applicable channels: email
Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated
as required.
Perform all procedures accurately, including following client’s documented call flows, work
processes, data entry requirements, and complaint management processes.
Ensure all SLAs are met accordingly.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
Provide a high level of professionalism and competent customer service.
Able to communicate effectively with customers in a friendly and polite manner following
the client’s processes.
Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language.
Keep up-to-date on social media trends and best practices
Collaborate with other team members to provide the best possible customer service
Adaptable to a very fast-paced environment
**Qualifications**
Bachelor’s degree in any field
1+ years of experience in customer service
Strong understanding of social media trend
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Can work on a rotational shift and on a weekend
Yêu Cầu Công Việc
**Benefits**:
Competitive salary and benefits
Opportunity to work with a talented team of professionals
Be part of fast growing project and work with diverse culture
Base Salary: 4200MYR /month max
Night shift allowance: up to 300MYR /month.
Monthly KPI incentive: up to 300MYR /month.
** Work Schedule **:
5 days/week (any 2 days off).
** Work Location **:
Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Nhân viên chính thức
- Tuổi: 20 - 35
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
