Thông tin chi tiết
Mức lương:
Cạnh tranh
Phương thức làm việc
Làm Việc Từ Nhà (WFH)
Kinh nghiệm
Không yêu cầu kinh nghiệm
Hình thức
Bán thời gian | Thực tập
Ngành nghề
Địa điểm
Phúc lợi
- Đào tạo
Mô tả Công việc
WHAT DO WE EXPECT FROM YOUR ROLE?
Working as a part of the Technical Solutions Department, your role will be responsible for:
Customer Support
- Being the first-line supporter for customers seeking technical assistance within the clients’ group
- Qualifying and tracking the issues/inquiries raised by end-users
- Working closely with the Global Support Team to resolve clients’ issues
Product
- Localizing the product language to Vietnamese to ensure it is understandable for non-technical users;
- Testing and validating product quality before release;
- Receiving client feedback and supporting the Shift Leader in collecting information to propose and prioritize product features for the Line Manager;
- Proactively monitoring the product and tracking bugs;
Technical Writer
- Composing User Guide/User Manual/ New Feature Blog Post for end-users
- Translate Product Documents and related documents to Vietnamese/English
Yêu Cầu Công Việc
- Currently a university student of a recognized institution
- Good communication in both verbal and written of Vietnamese and English
- Customer empathy
- Passionate about technical products and understanding of customer needs
- Ability to work independently and as part of a team
- Ability to meet deadlines
- Ability to think critically and solve problems
- Ability to learn new things quickly
- Friendly, dynamic & flexible working environments
- Internal training session
- Opportunity in leadership positions (Project Leader, Senior Intern, Shift Leader)
OUR BENEFITS AT CLASSIN
Thông tin khác
- Tuổi: 19 - 21
- Phương thức làm việc: Làm Việc Từ Nhà (WFH)
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