Travel Consultant | English/ German/ Spanish/ Italian speaking market

ASIAN TRAILS - CÔNG TY TNHH DU LỊCH ĐƯỜNG MÒN CHÂU Á

Hồ Chí Minh

Ngày cập nhật: 18/01/2025

Hạn nộp: 28/02/2025

Lưu việc làm

Báo xấu

Nộp Đơn Ứng Tuyển

Thông tin chi tiết

Mức lương:

Cạnh tranh

Phương thức làm việc

Không Áp Dụng Làm Việc Từ Nhà

Kinh nghiệm

1 Năm

Hình thức

Nhân viên chính thức

Ngành nghề

Địa điểm

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương

Mô tả Công việc

General description (Position summary)

Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;

Major Responsibilities

Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;
Consulting customers/agents on products and services as well as giving them quotations accordingly;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
Coordinate with other departments to ensure all services are booked and ready for your booking;
Understand the price structure, responsible the accuracy of data upload into system;
Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice …);
Follow up the payment with agents/ suppliers in cooperation with the accounting department;
Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
In case of complaints, be aware and follow the internal communication – flow system for complaints;
Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;

Note: this description includes the mentioned duties/extended duties can be extending during assignment.

Yêu Cầu Công Việc

Job requirements: (i.e. education, work experience, skills, attitude)

· Minimum 1 years working in tourism, preferably in inbound (international);
· Excellent communication skills in English or German or Spanish or Italian speaking market (writing & oral), any additional spoken language is an advantage;
· Mature and experienced in negotiation & commercial thinking;
· Able to work both independent and as part of a team;
· Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;
· Ability to work under high work load pressure;

Benefits:

· Attractive Income Negotiable;
· Stable job. Friendly, professional working environment;
· Colleagues friendly and helpful;
· Health insurance and social insurance;
· Yearly review salary;
· 12 days’ annual leave per year;
· Career development will be offered commensurate with the responsibilities and qualifications;