Vietnam Concentrix Services Company Limited
- Hồ Chí Minh
Ngày cập nhật: 27/08/2024
Hạn nộp: 30/09/2024
Thông tin chi tiết
Mức lương:
15 Tr - 18 Tr VND
Phương thức làm việc
Không Áp Dụng Làm Việc Từ Nhà
Kinh nghiệm
Không yêu cầu kinh nghiệm
Hình thức
Nhân viên chính thức
Ngành nghề
Địa điểm
Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
- Data Analyst will act as a liaison between the Centralized and Site WFM teams.
- Initiates and manages all WFM communications between centralized,site teams, and leadership.
- Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
- Preparing schedules using IEX for different queues across locations and mitigating gaps in schedules.
- Root cause analysis of SLA deviations, action plan development and resolution · Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules
- Optimize breaks of the day or day before the actual schedule.
- Schedule ADHOC intra-day training requests and update schedules.
- Produce and analyze daily efficiency reports (representative availability, access level etc.
- Attend/lead centralized and/or site management meetings, as required
- Strong data source relationship understanding is desired. Database knowledge will be ideal.
- Cater to real time reporting adhoc requests as and when required.
- Monitor all agents/staff logged into dialer system to assure staff logged into appropriate campaign to each department group and to maximize utilization of agent productivity while logged into campaigns
- Ensure all work is performed in compliance with company policies as well as local, state and collection/sales laws and regulation
Yêu Cầu Công Việc
- At least 1 years’ experience in Data Analyst
- Strong experience in Excel and Python.
- Have sense to detect and regcognize non-compiance behavior.
- Ability to communicate and inspire employees.
- Have logic-mind
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Nhân viên chính thức
- Tuổi: Không giới hạn tuổi
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
Các công việc tương tự
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