Thông tin chi tiết
9,2 Tr - 10 Tr VND
Không Áp Dụng Làm Việc Từ Nhà
Không yêu cầu kinh nghiệm
Nhân viên chính thức
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
- CLB thể thao
Mô tả Công việc
Customer Service responsibilities:
- Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
- Check customer’s satisfaction
- Manage customers database
- Daily searching news
- Weekly inviting customers to join Customer gathering (CG)
- Weekly hosting customer gathering
- Record details of inquiries, comments and complaints
- Handle Complaint case from consumers, retailers and distributors.
- Do reports on complaints cases.
- Key in customers database from other sources
- Update & send E-birthday card to loyal customers
- Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
- Manage content, activities on Youtube channel & and Zalo page.
- Compose E-magazine contents and make layout
Administrative Tasks:
- Maintain office supplies, including stationery and sales materials.
- Assist the Administrator in managing office assets and maintenance.
- Coordinate with external couriers to ensure timely and reliable mail distribution.
- Handle various clerical duties such as filing, copying, typing, and faxing.
- Manage and process expenses related to utilities, deliveries, and other payments.
- Collect, organize, and file office reports and statistics promptly.
- Ensure office security and control access at the reception desk.
- Assist in arranging and preparing meetings, conference rooms, and teleconference calls.
- Support employee onboarding and off-boarding procedures.
- Assist in coordinating training activities and company events.
- Perform additional assigned tasks as needed.
Yêu Cầu Công Việc
- Female, welcome fresh graduate from University or under 1 year experience
- Have passion in service industry;
- Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
- Flexibility to respond to a range of different work situations,
- Can working independently, ability to multi-task, prioritize, and manage time effectively
- Be willing to work overtime occasionally if requested
- Proficiency in both English and Vietnamese communication
- Proficiency in using MS Word, Excel, PowerPoint, Social network
- Photoshop, AI, canva skill is an advantage
For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng - Cơ hội nghề nghiệp)
Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN
Thông tin khác
- Bằng cấp: Đại học
- Giới tính: Nữ
- Hình thức: Nhân viên chính thức
- Phụ cấp khác: Parking fee
- Thời gian thử việc: 2 months of probation with full salary
-
Cơ hội huấn luyện:
A2E skill training
Pre-mortems
Prioritization
Problem solving
Owner’s mindset
Idea generation
Coaching
Influencing
Courageous conversations
Effective communication
Presenting with impact
Closed-loop conversations
Creating business value
Effective meetings
Effective emailing
Organizational health - Tuổi: 22 - 25
- Thời gian làm việc: The working hours are from 8:00 am to 5:00 pm from Monday to Friday
- Đồng nghiệp: Friendly, supportive
-
Phúc lợi:
Japanese Health Insurance for Staffs over 2 years contribution
Company trip, Team building activities
Holiday events -
Ngày nghỉ:
- 15 working days: from full 1 year to less than 3 years;
- 16 working days: from full 3 years to less than 7 years;
- 22 working days: from full 7 years or more to less than 37 years. - Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
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