Thông tin chi tiết
12 Tr - 20 Tr VND
Không Áp Dụng Làm Việc Từ Nhà
1 Năm
Nhân viên chính thức
Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Mô tả Công việc
1. Customer portfolio management: Responsible for managing 10-15 projects/customers and ensuring they achieve their business goals with the e-commerce platform.
2. Ensuring service quality: Ensuring every customer receives quality service according to standards, consistent with their service cost.
3. Data Analysis: Analyze customer data to evaluate system usage, provide satisfaction, retention and increase contract rates.
4. Sales Enablement: Assist the Sales team in generating customer leads and opportunities related to upselling products or services.
5. Customer Support: Work with customers of all sizes and skill levels to ensure they receive the best Customer Experience and support.
6. Provide feedback: Collect feedback from customers to help LMC Ecommerce continue to evolve to meet market needs.
Yêu Cầu Công Việc
Requirements:
- Bachelor's degree or equivalent practical experience.
- Experience: At least 3 years of experience in business development or customer/partner management.
- Skills: Fluent communication in Vietnamese and English to support customer relationship management.
- Knowledge of e-commerce: Understanding of popular e-commerce platforms, online marketing channels, and data analysis tools.
Skills:
- Expertise: Experienced in digital marketing, performance marketing, e-commerce, BPO, and customer management.
- Problem-solving skills: Ability to assess and resolve customer needs through effective questioning skills, handling objections, and competitive selling.
- Analytical Skills: Ability to use analytical skills to leverage data, mine information to support production, and analyze impact.
- Management skills: Ability to manage multiple projects at once, pay attention to detail, and work independently as well as coordinate with others.
- Presentation skills: Excellent presentation and communication skills with colleagues, management, functional teams, and customers.
- Sales skills: Understanding of the sales process, consulting, and negotiation skills.
- Relationship management skills: Build and maintain long-term relationships with customers.
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Nhân viên chính thức
- Thời gian thử việc: 2 tháng
- Tuổi: 23 - 35
- Thời gian làm việc: 8h30 - 18h00 từ Thứ 2 - Thứ 6
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
Các công việc tương tự
