Operation Service Specialist

Yakiniku Like

Hồ Chí Minh

Ngày cập nhật: 04/11/2024

Hạn nộp: 03/12/2024

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Mô tả Công việc

Support the development, implementation, deployment and continuous improvement of organizational- Japanese Chain Restaurant (JCR) programs and technology platforms to make it easier for field Staff to deliver company mission

Summary of essential job functions

As Operations Services Specialist – Technologies, your responsibilities and essential job functions include but are not limited to the following:

· Collaborate with the business team and be the lead for the implementation, testing and support the successful launch of new products, promotions, market-wide initiatives and LSM initiatives.

· Lead the improvement works to the integrated system and create resources and tools to support the execution. Integrated systems include:

o POS: especially button names, button layout, LTO programs, and all POS procedures for Staff

o Create Finish good and item code on DF 365 and integrate to POs

o Reward App: related to Member app

· Lead the check and testing of BOM for beverages, food and retail items on DF365 system.

· Create reporting templates for market wide KPIs

· Work with IT on Power BI reports for Operations

· Extracts, analyses and communicate progress of programs. Prepare data for weekly review and monthly Operations Review

· Set up and Maintain Operations SharePoint

· Supports Operations Services component of AOP projects and implementation and any events organized by Operations Services.

· Conduct store assessment as QSC, Mysteri shopper, if assigned.

· Create Memo send to store

· Participate to develop training system

· Follow and complete task required by Head of company , Legal.

Yêu Cầu Công Việc

· Love to support work that make the lives of our staff easier

· 2-3 years as shift, assistant or store manager level is an advantage

· Proficiency in MS Word, PowerPoint, Excel, and Project, Power BI

· Strong willingness to learn new technologies, love the challenges to analyze complex processes.

· A background in IT architectural, systems and processes is an advantage.

· Ability to communicate clearly and concisely, both orally and in writing

· Demonstrate attention to detail, solid problem solving and analytical skills

· Ability to negotiate and influence

· Ability to balance multiple priorities and meet deadlines

· Ability to establish cross-functional, collaborative relationships with business and technology partners and work cross-functionally in a matrixed organization.