Thông tin chi tiết
5 Tr - 6 Tr VND
Không Áp Dụng Làm Việc Từ Nhà
Không yêu cầu kinh nghiệm
Thực tập
Phúc lợi
- Laptop
- Đào tạo
Mô tả Công việc
About the role:
As a Technical Support Engineer Intern, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
Be the face of HyperVerge for Enterprise Customers on technical support. Ensure that their queries are responded to and resolved within the SLA
Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
Work closely with Product and Engineering teams to find ways to improve the product
Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
Document troubleshooting and problem resolution steps
Requirements
Engineering Graduate from CS/IT
Excellent written and verbal communication via phone, email and in-person meetings
Good interpersonal skills
Willingness to learn new technologies
Good to have - Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
Yêu Cầu Công Việc
Customer Support, API, SDK, Technical Support Engineering, Coding languages, Communication
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Thực tập
- Tuổi: 20 - 24
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
Các công việc tương tự
