Thông báo việc làm
Thông tin chi tiết
Cạnh tranh
Không Áp Dụng Làm Việc Từ Nhà
1 Năm
Nhân viên chính thức
Phúc lợi
- Chế độ bảo hiểm
- Chế độ thưởng
- Chăm sóc sức khỏe
- Tăng lương
Mô tả Công việc
1. Merchant Account Creation:
- Receive information via email to create accounts and submit forms for customers.
- Ensure all provided information is complete and accurate, finalize the account creation process, and hand over to the relevant department.
- Accurately input customer information into the company’s CRM system.
2. Account Management:
- Monitor and maintain customer accounts.
- Update customer details such as banking information, tax registration name, store information, etc., as changes occur.
- Handle account cancellation requests following established procedures.
- Address customer issues related to documentation and paperwork.
3. Complaint Handling:
- Listen to customer complaints when matters are escalated.
- Investigate issues and collaborate with other departments to propose solutions for customers.
Yêu Cầu Công Việc
- Academic background in Business Administration, Finance, Economics, or a related field is preferred.
- Have experience in account management, customer service, or a similar role.
- Experience working with CRM systems and managing customer information.
- Excellent organizational and multitasking skills to handle account creation and management efficiently.
- Strong attention to detail to ensure accuracy in customer information and documentation.
- Effective communication skills, both verbal and written, to interact with customers and collaborate with internal departments.
- Problem-solving and conflict-resolution skills for handling escalated complaints.
- Prior experience in handling customer complaints or escalations is an advantage.
- Customer-oriented mindset with the ability to empathize with and support customers.
- Proficiency in English is required (for communication, documentation, and CRM usage).
- Willing to work night shifts to align with U.S. hours.
Working hours: Monday to Friday (from 22:00 to 7:00).
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Nhân viên chính thức
- Tuổi: Không giới hạn tuổi
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
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