1. Operations duties (50%)

a. Merchandise management
- Supervise General Staff to ensure:
- Merchandise is fully replenished, in good conditions & quality.
- All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
- Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
- Order stock directly with Supplier and receive stock from MMD.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
- Support Foodline with monthly Stock Take as directed by supervisor.
- Attend bi-annual Stock Take as scheduled.
b. Non-merchandise management
- Supervise General Staff to ensure:
- Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
- Sales floor is kept clean & tidy.
- Fire safety procedure is carried out properly.
- Order POP, execute POP exhibition, check POP to ensure correct and adequate information
- Execute floor opening and closing
- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
c. Customer service
- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
- Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
- Input/ retrieve customer account information data on system.
- Verify and research data on registration status, balance point and purchase history.
- Serve as key cashiers in the assistance of customer problems.
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
d. Cashiering activities:
- Be aware of current sales promotions.
- Change cash and distribute to cashier counters.
- Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and full for daily operation.
- Ensure cash register and credit card terminals are in good conditions.
- Ensure the hangers, hand tags and left over items timely collected.
- Remove unnecessary goods at inactive cashier counter.
- Ensure signage must be in proper condition display at cashier counters.
- Check all cashier counters to avoid long queue especially in peak time or weekend.
- Random spot check at cashier counter to avoid any cheating.
- Be responsible for investigating any unbalance situation and report to superiors.
- Make day and night shift handover.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Line Manager.
e. 5S activity
- Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at cashier counters.

2. Sales and Profits (20%)

- Co-ordinate with Suppliers to execute promotion schemes.
- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
- Provide every day sales figure of concess counter for promoters
- Support cashier in return/exchange merchandise as required.

3. Manpower management (20%)
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Ensure sufficient manpower during business in ad-hoc situations.
- Ensure General Staff and Promoters’ attendance and attire.
- Be responsible for General Staff’s performance.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Regularly train and motivate subordinates in daily works.
- Identify potential staff for succession planning purposes.
- Build and promote teamwork spirit.

4. Rules and Regulations (10%)
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
- Closing floor in charge.
- Support other departments as necessary.
- Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.