Thông báo việc làm
- Hồ Chí Minh
Ngày cập nhật: 06/01/2025
Hạn nộp: 26/01/2025
Thông tin chi tiết
Cạnh tranh
Không Áp Dụng Làm Việc Từ Nhà
Không yêu cầu kinh nghiệm
Nhân viên chính thức
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Mô tả Công việc
What you will do
• Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.
• Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness.
• Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
• Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.
• Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
• Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.
• Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
• Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues.
• Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
• Performs other duties as assigned.
Yêu Cầu Công Việc
You will be a great fit if you have:
• Bachelor’s degree, specializing in Accounting or Finance is preferred.
• Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 3 years of related work experience, for standard and Senior, experience in a customer-facing environment is preferred.).
• Accuracy & attention to detail;
• Microsoft office & PC skills; Numerical skills.
• Team working skills.
• Written & verbal communication skills in Vietnamese (Fluently) and English (at a moderate proficiency level).
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Nhân viên chính thức
- Tuổi: 21 - 45
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
Các công việc tương tự
![[District 11] Nhân Viên chăm sóc khách hàng| Customer Service - Tiếng Anh| English logo](https://images.careerviet.vn/employer_folders/lot4/135224/155x155/94200digitexx.jpg)
![[H2] CHĂM SÓC KHÁCH HÀNG TIẾNG ANH/ CUSTOMER SERVICE - THƯƠNG MẠI ĐIỆN TỬ (ECOMMERCE PLATFORM) logo](https://images.careerviet.vn/employers/41421/155x155/92720logobsv.jpg)
Lương: 13 Tr - 14 Tr VND
- Hồ Chí Minh
- Bến Tre
- Bạc Liêu
