- Hồ Chí Minh
Ngày cập nhật: 09/05/2025
Hạn nộp: 31/05/2025
Thông tin chi tiết
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Immediately updating serious cases/inconstant situations.
- Ensuring a high level of customer service and a positive guest experience.
- Proactively updating information/knowledge about customer service.
Work Schedule:
- 5 days/week (any 2 days off).
- Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift)
- Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
- Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00
Yêu Cầu Công Việc
- Graduated from High school or equivalent Majors is an advantage.
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
- At least 6-month experience in Customer Service roles or any relevant ones.
- Total Salary: 11.000.000 – 13.000.000 vnd/month.
- Base Salary: 8.000.000 vnd/month.
- Meal allowance: 500.000 vnd/month.
- Night shift allowance: 30% base salary.
- Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
- Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
- 100% salary in 2-month probation time.
- Join the insurance regimes according to the provisions of the Labor Law.
- Accident insurance 24/7. 14 days of leave/year.
- 13th Monthly Salary. Annual Health Checkup.
- Working in a dynamic, professional environment with many opportunities for advancement
Benefit:
Thông tin khác
- Bằng cấp: Trung học
- Hình thức: Nhân viên chính thức
- Tuổi: Không giới hạn tuổi
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà