Thông báo việc làm
Thông tin chi tiết
Mức lương:
Cạnh tranh
Phương thức làm việc
Không Áp Dụng Làm Việc Từ Nhà
Kinh nghiệm
Không yêu cầu kinh nghiệm
Hình thức
Nhân viên chính thức
Ngành nghề
Địa điểm
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
Job Purpose
- The Customer Consultant promote and drive sales of selected products by calling to customers on behalf of the pharmaceutical company.
Job responsibility
Customer engagement
- Outbound calls (Proactive) – approaching & calling targeted customers on a scheduled basis to discuss the approved call script focusing on offering the products, reminding of their next inventory refill, providing program updates etc.
- Manage and ensure all order and complain received both by phone, email and other systems are processed to their respective systems correctly, completely, quickly and in accordance with applicable procedures.
- Handle customer feedback, including reporting of adverse event to client Pharmacovigilance team using the agreed template and following the protocols/standards.
- Collaborate with Call Center Agent when there’s an order for entry process
- Ensure the achievement of business target (Sales, Call, distribution, light detailing, build relationships and Collection) in the assigned territory through high standard of service and processes
Administrative work
- Data validation and entry into the system (if needed)
- Monitor customer, updating status into the system
- Safe keeping of customer information.
- Internal Report generation – daily tracker, call summary
Yêu Cầu Công Việc
- A college or bachelor’s degree in any major
- Preferably min. 1+ year experience with pharmaceutical products as a representative
- Preferably a college or bachelor’s degree in pharmacy / Marketing / Communication
- Demonstrate ability to build rapport with people via calls.
- Driven to achieve call volume target / KPI target.
- Demonstrate ability to gather information and record accurately e.g., customer feedback.
- Team player, patient centered and driven environment.
- Able to work with minimal supervision.
- Previous experience in healthcare support and customer service is an advantage.
- Knowledge on Good Documentation Practices
- Knowledge on Pharmacovigilance and or Adverse event
- Proficient in verbal and written communication
- Can do Multitasking
- Minimum supervision required
- Pharmaceutical knowledge
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Nhân viên chính thức
- Tuổi: Không giới hạn tuổi
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
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