Thông tin chi tiết
Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chăm sóc sức khỏe
- Đào tạo
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao
Mô tả Công việc
SCOPE OF WORK:
Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers;
Daily tasks:
- Receive and timely transfer external phone calls to the individual or department involved;
- Provide basic project information if required;
- Receive and deliver mail magazines packages to residents or resident's mailbox;
- Receive all complaints/ requests from residents and forward to relevant department or report directly to line manager;
- Keep tracking of the cases until it is resolved;
- Coordinate with other departments such as accounting, engineering, hygiene and security;
- Track and update residential information;
- Maintain clean and tidy workplace;
- Assist residents to call taxi express delivery service;
- Control guests in and out of the building Issue security card contractor card, note information in daily work tracking book and report;
- Assist residents/ tenants with temporary residence registration with local authorities if required;
- Support residents/ tenants to register water usage norms;
- Verify and confirm the property movement registration in out from residents/ tenants;
- Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire explosion;
- Follow residents’ repair request;
- Do the cashier’s tasks if required;
Report:
- Daily checklist for front office;
- Daily task notes;
Other tasks:
- Perform all other duties assigned by line manager;
- Coordinate with other departments in daily activities and events, etc;
Yêu Cầu Công Việc
- High school diploma above
- Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;
- Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;
- At least 1 years experience in related fields;
- Communication English.
Education:
Communication skills:
PC skills:
Experience:
Foreign Language:
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Nhân viên chính thức
- Tuổi: Không giới hạn tuổi
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà