CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL
- Hồ Chí Minh
Ngày cập nhật: 22/04/2024
Hạn nộp: 22/05/2024
Thông tin chi tiết
Mức lương:
8 Tr - 9 Tr VND
Phương thức làm việc
Không Áp Dụng Làm Việc Từ Nhà
Kinh nghiệm
Không yêu cầu kinh nghiệm
Hình thức
Nhân viên chính thức
Ngành nghề
Địa điểm
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
- Engage with customers promptly and professionally through live chat.
- Offer real-time assistance and solutions to customer inquiries.
- Resolve customer concerns efficiently and accurately via chat.
- Maintain a positive and helpful tone in all interactions.
- Collaborate with internal teams for continuous improvement of chat support.
- Seize sales opportunities through channels, contributing to business growth
- General responsibilities of a(n) customer service department member:
- Respond to customer inquiries and resolve issues.
- Provide product information and assistance.
- Process orders, returns, and exchanges.
- Ensure customer satisfaction through effective communication.
- Handle customer complaints and escalate issues when necessary.
- Maintain accurate and detailed customer records.
- Collaborate with other departments to address customer needs.
- Stay informed about company products and policies.
General responsibilities of level C2:
- Execute assigned tasks with a high level of proficiency and efficiency.
- Contribute to team goals and projects based on prior experience.
- Collaborate with team members and support junior associates.
- Analyze data and provide valuable insights within the assigned role.
- Seek opportunities to enhance processes and improve efficiency.
- Adhere to company policies and standards with a strong understanding.
- Demonstrate a depth of knowledge and expertise in the role.
- Other tasks assigned by line manager.
Benefits of Maisonista:
- Basic salary + lunch allowance + parking allowance
- 12 - 15 days annual leave
- Participate in Social Insurance according to labor law regulations
- Generali 24/7 accident insurance
- Periodic health examination
- 13th month bonus, Kpi bonus per year
- Review salary once a year
- Enjoy purchasing policies at preferential prices exclusively for Maison employees
Yêu Cầu Công Việc
- General education & qualification of a(n) customer service department member:
- Degree in Business or related field.
- Relevant customer service training, Sale Managment or certifications.
- Previous experience in Sale Managment or Customer service roles.
- Continuous learning and staying updated on product knowledge and customer service best practices.
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Nhân viên chính thức
- Tuổi: Không giới hạn tuổi
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
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