Việc làm [H5] CUSTOMER SERVICE (ENGLISH LINE) - GOJEK PROJECT

Ngày cập nhật: 02/05/2024

Hạn nộp: 15/05/2024

Nộp Đơn Ứng Tuyển

Mức lương:

9 Tr - 10 Tr VND

Phương thức làm việc

Không Áp Dụng Làm Việc Từ Nhà

Kinh nghiệm

Chưa có kinh nghiệm

Hình thức

Nhân viên chính thức

Ngành nghề

Địa điểm

TASK DUTIES:

To assist Gojek’s customers (end-users) via non-call and call channels.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate information and solutions by using the right methods/tools.
Go to the extra mile to engage customers.
Work with Customer Service Teamleader to ensure proper customer service is being delivered

WORKING TIME: Work in rotating shifts (6 days/week), including day shift and night shift as following:

• S1: from 06:00 to 15:00; • S6: from 11:00 to 20:00

• S2: from 07:00 to 16:00; • S7: from 12:00 to 21:00

• S3: from 08:00 to 17:00; • S8: from 13:00 to 22:00

• S4: from 09:00 to 18:00; • S9: from 14:00 to 23:00

• S5: from 10:00 to 19:00; • S10: from 21:30 to 06:30 next day

WORKING LOCATION: 8A Huynh Lan Khanh, Ward 2, Tan Binh District, HCMC

PERSONNEL SPECIFICATION:

Having at least 6 monthes experiencing in contact center or customer service is a huge plus.
Being good at English speaking (no interuption, clear pronunciation) and writing is required.

SALARY & BENEFITS:

Salary: 10,000,000 VND (gross) at start.
Social insurance and company exclusive benefits from BellSystem24 Vietnam and Gojek Vietnam.
Great opportunities to be upgraded to Teamleader or Operation member (such as Quality Assurance, Administrator) after 6 months (or sooner) hard working