Thông báo việc làm
Thông tin chi tiết
400 - 500 USD
Không Áp Dụng Làm Việc Từ Nhà
Không yêu cầu kinh nghiệm
Nhân viên chính thức
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao
Mô tả Công việc
– Work on duty shifts (08 hours/shift/day), including holidays and holidays, ensuring 24/7 operation.
– Receive customer questions, consult and provide guidance on appropriate banking products and services.
– Receive customers’ requests/claims when customers encounter error during their usage of IVB’s products and services. Checking and solve the requests/claims within the prescribed scope of authority or forward to the relevant operational departments, monitor the processing results of the operational department and promptly respond to customers.
– Coordinate with relevant Departments/Branch/Transaction Offices to find out appropriate solutions and comply with regulations until customers are satisfied to minimize negative impacts on the bank's image.
– Detect typical problems during the call reception process and make recommendations within the scope of responsibility to provide timely remedial measures and limit risks for the bank.
– Regularly update regulations on banking products and services promptly to ensure the most accurate information about products and services is provided to customers.
– Implement marketing and customer care programs; Introduce banking products and services; Promote the reputation and image of the Bank during communication with customers.
– Perform other tasks as requested by the Section Head or Department Head.
Yêu Cầu Công Việc
– Graduated from College or higher with majors in Economics, Banking and Finance, Accounting, Business Administration.
– Standard voice, no lisp, no local accent.
– Priority is given to candidates who have experience operating a switchboard.
– Good English, priority is given to good Chinese communication ability, and office information technology to meet job requirements.
– Ability to communicate and handle situations well.
– Professional demeanor, compliance and high sense of responsibility.
Thông tin khác
- Bằng cấp: Cao đẳng
- Hình thức: Nhân viên chính thức
- Tuổi: Không giới hạn tuổi
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
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