Thông báo việc làm
Thông tin chi tiết
Cạnh tranh
Không Áp Dụng Làm Việc Từ Nhà
1 Năm
Nhân viên chính thức
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Mô tả Công việc
For a leading talent referral-based platform in Vietnam that empowers companies to proactively connect with the best talent through referrals, we are looking for a Customer Success Specialist to join a dynamic team and ensure that both employers and recruiters have a seamless experience using our platform.
- Maintain continuous communication with employers, answering any questions and supporting the collaboration between employers and recruiters to achieve successful placements.
- Work closely with employers to understand their recruitment needs and ensure the best solutions are provided.
- Take ownership of customer satisfaction and build sustainable, trusting relationships with employers and recruiters through open and proactive communication.
- Address complaints and resolve issues by providing appropriate solutions, following up to ensure a complete resolution.
- Keep accurate records of customer interactions, account processes, and legal documentation.
- Engage customers during their use of the platform, going the extra mile to ensure they are maximizing its benefits.
- Remind employers to update interview results and provide consultation to attract more referrals.
- Receive and resolve inquiries from recruiters and headhunters.
- Assist candidates referred through the platform during the interview process and monitor their progress during the probation period.
- Support in screening and assessing candidates, particularly in the IT field.
Yêu Cầu Công Việc
- Bachelor's degree in Human Resources, Business Administration, or related fields.
- At least 1 year of relevant experience, ideally in a technology startup environment.
- Proficient in Microsoft Office Suite and G-Suite.
- Strong communication skills in English (both written and spoken).
- Ability to track and manage customer service requests.
- Excellent communication and documentation skills.
- Own laptop for work.
- Strong team player with a collaborative attitude.
- Effective communicator, both within the team and externally.
- Responsible, self-motivated, and independent.
- Ability to meet goals independently and with minimal supervision.
- Comfortable working under pressure and wearing multiple hats as needed.
- Startup mentality: proactive, adaptable, and flexible.
- Customer-centric with a lean approach to problem-solving.
- Previous experience in a tech startup environment.
- ompetitive salary and performance-based bonus.
- Opportunities to improve English skills in an international working environment.
- Gain hands-on experience in client negotiations with major companies.
- Mid-year performance review for career growth.
- Unlimited potential for career advancement in a fast-growing company.
- Additional benefits: parking allowance, free lunch, team building activities, happy hours, and more.
- Work in a professional, dynamic, and open environment.
Personal Qualities:
Preferred Skills and Experience:
Benefit:
Report to:
Team Lead
When you access the platform to apply, you can change the language to English by clicking on the flag in the top right corner.
Salary 8.791.766-12.559.666 VND/YEAR
Thông tin khác
- Bằng cấp: Đại học
- Hình thức: Nhân viên chính thức
- Tuổi: Không giới hạn tuổi
- Phương thức làm việc: Không Áp Dụng Làm Việc Từ Nhà
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